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Our full service offering - the benefits for you

Get off to a flying start thanks to our comprehensive service offering

The EVACO Full Service includes personal consulting, training, implementation and support as well as hosting for the selected tools of our holistic solution approach. We support you from the definition of the requirements to access control in all steps of an individual implementation.

Our team of experts brings out the best in standard tools so you can get the most out of your software licenses. So that you can actively participate in your project from the very beginning, we also offer a variety of training courses and individually oriented workshops.


On site or remotely

The scope can vary greatly. Using tried and tested development methods and drawing on their extensive know-how, our certified consultants provide bespoke solutions.

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Quick, customised and competent

We will be at your side to keep your system running smoothly, based on our many years of experience in the field. You can quickly reach our professional support team via our support hotline and Support & Customer Care Portal.

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Customer Care

Unbureaucratic and flexible

We won’t leave you in the lurch! Do you have a minor problem or want to develop your application as quickly as possible and do not know how? We will be happy to help you in a timely manner and will put you in touch with the next freelance consultant.

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Project Care

Efficient and accurate

Have you already completed the bulk of your project but have some outstanding tasks that need doing? Or with hindsight you would like to make some small adjustments? The consultant familiar with the project will be happy to assist you again.

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Personalised BI applications? Get in touch!

We will be happy to answer your questions or to offer tips and advice. Just give us a call or send us an email.

Phone: +49 203 709002-0


Accelerate your time to value

Would you like to use your AI/BI system as quickly as possible and in a target-oriented manner? You don’t want “self-service” to be a hollow phrase but a reality in your company?

With our consulting team, we support you in the quick and professional creation of an environment that will enable all business users to work effectively.

From project planning and the implementation of the system, through data modelling and the development of the prototype, right up to the go-live of the application, our consulting team will support you with expert technical advice.

Based on our many years of experience in a wide range of AI/BI projects and our cross-industry practical expertise, we help our clients to minimise project risks, accelerate time to value and achieve a higher return on investment.

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  • Conception and Project Planning
  • Model Development
  • Prototyping
  • Data Connectivity
  • Data Preparation / Data Cleansing
  • Data Lineage / Data Governance
  • Data Modelling and Visualisation
  • Procedures and Workflows
  • Extension Programming
  • Health Checks and Performance Optimisation
  • Cloud/Server Configuration
  • Workshops (Data Literacy / Key Figures / Design)
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  • competent support from Monday to Friday
  • Direct support from experienced consultants
  • Live support via remote access
  • Maintenance of your BI system
  • Monitoring your entire BI architecture
  • Setting up licences
  • Quick coordination with the manufacturer in case of serious problems


Personal and immediate support

For a high-performance and error-free Business Intelligence environment, error-free installation is a basic requirement in addition to a functioning IT infrastructure. In order to ensure smooth operation and to restore it in the event of critical incidents, our EVACO Support team is on hand to help.

EVACO Support extends your existing entitlement to support with the manufacturer with central service aspects: with the hotline, you receive personal support without waiting, fast response times and the technical expertise to ensure that your problem is actually solved.

Use our EVACO Support & Customer Care Portal. Create and manage support requests online quickly, conveniently and at all times.
This means you can keep an eye on the current status of your ticket and are in direct communication with the EVACO Support and Customer Care Team. Set up your account now to familiarise yourself with the Customer Care Portal. Then your ticket can be created quickly if you need support.

Send your support request via the EVACO Support & Customer Care Portal.

Alternatively, phone us on: +49 203 709 002 34
or send an e-mail to:
Download our remote maintenance assistant.

Customer Care

Ad hoc support in the small things of (AI/BI) life

Address problems as they arise. We provide practical support, via telephone or remotely, for everyday questions and your work with analysis platforms and BI solutions.

Our application support ensures the smooth use of your BI environment at all times. In contrast to conventional consulting, this allows us to support you in all areas relating to the development and use of your BI applications in a timely manner.

With a Customer Care Package, you purchase a 5, 10 or 15-hour quota, which you can retrieve flexibly in 30 minutes. Depending on the task at hand, we find the next available consultant who can help you with your query.

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  • general scripting questions
  • Surface design and use
  • Application of query formulas
  • Standard configuration of infrastructure and backend components (after initial setup)
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  • Modification of existing models
  • Further development of existing applications
  • Configuring administrative tasks
  • Integration of additional data fields
  • Implementation of additional design objects

Project Care

Individual support beyond the implementation phase

Does this sound familiar? That one formula must be adjusted again because the KPI definition has changed. The data model now requires additional fields because the specialist users want to have an additional evaluation.

With your knowledge from the training and the implementation workshops, you already feel well prepared, but you still want some support from a consultant who also knows the content of your applications.

Then the Project Care Package is perfect for you! As part of a pre-purchased hourly contract, you can arrange sessions with your trusted consultant in 30-minute blocks in order to implement smaller developments together.